Shipping and returns

In Cretansoil our pachages shipped with colaboration of the economy Greek Post Office (ELTA). At the moment we know we are able to send all over the world and we can provide you with a tracking code of your shipment.

We are trying our best to send you your favorite products undamaged, with good packaging and as soon as possible we receive your order.

Of course sometimes there will be some misunderstandings or confusions, but we are here to help you as we want to provide you an amazing customer experience and service! 

Your pack shipment

• For shipments of our products we cooperate with ELTA Courier Services and the Greek Post Office (ELTA).
   
• Transport costs are shown during the order, calculated according to total weight of products ordered.
   
• In transportation an additional cost might be added for remote areas or areas that the carriers judge.
   
• CretanSoil is not responsible for any losses after the receipt of goods from the carrier.
   
• Products can be shipped anywhere within the Greek territory, in all countries of the European Union and in most countries outside the European union.
   
• If we can not send to your country, we will notify you within 24 hours and refund your money.

Your pack Return

As far as it concern cretansoil.com, you have the right to return products purchased, without penalty and without being obliged to tell us why you wish to return product - RISK FREE, within 30 calendar days from the date of receipt of products.

30 DAYS MONEY BACK GUARANTEE

We wish none of our customers to return any products and this rarerly happens because of the quality and the results the hand picked products offer, but...in case you will, you have 30 days from the day you receive them to send them back and you will only be charged for the direct shipping cost of the returning products.

Returns are accepted provided that:

• You have contacted the same day or next working day with our online store.
   
• The products are in the same condition as received, and have not been unsealed nor the packaging has been violated.
   
• The product is accompanied by the receipt or invoice.
   

In case of refund, depending on the way you chose to pay your order and on the way of the return, the refund will be completed within 30 days from the date we receive the products.

The return can be made by crediting your account that you have notified CretanSoil.