In Cretansoil our pachages shipped with colaboration of the economy Greek Post Office (ELTA). At the moment we know we are able to send all over the world and we can provide you with a tracking code of your shipment.
We are trying our best to send you your favorite products undamaged, with good packaging and as soon as possible we receive your order.
Be aware: Althouh CretanSoil will create the best packaging possible for your shipment we are not responsible after the receipt of goods from the carier and we are not going to give any refunds for damaged products or packing.
Of course sometimes there will be some misunderstandings or confusions, but we are here to help you as we want to provide you an amazing customer experience and service!
As far as it concern cretansoil.com, you have the right to return products purchased, without penalty and without being obliged to tell us why you wish to return product - RISK FREE, within 30 calendar days from the date of receipt of products.
30 DAYS MONEY BACK GUARANTEE
We wish none of our customers to return any products and this rarerly happens because of the quality and the results the hand picked products offer, but...in case you will, you have 30 days from the day you receive them to send them back and you will only be charged for the direct shipping cost of the returning products.
Returns are accepted provided that:
In case of refund, depending on the way you chose to pay your order and on the way of the return, the refund will be completed within 30 days from the date we receive the products.
The return can be made by crediting your account that you have notified CretanSoil.